Case Study
Setting up an India GCC for a Big Four professional services firm
Joint vision and milestones | Detailed action plan | GCC set up with a cross-functional team
Business Need
- A Big 4 Audit, Tax and Advisory firm needed timely access to information, analysis and meaningful benchmarks across markets, regions, industries and competitors to support the delivery of its advisory services to its end clients.
- As the business imperative required capabilities that were outside the client’s core competence, it sought to build a cost-effective Research & Analytics captive in India.
To build a cost-effective Research & Analytics captive in India.
The client outlined two key reasons for selecting RocSearch:
- A thorough benchmarking of our capabilities against our competitors over a six-month period convinced the client that RocSearch was best suited for the assignment.
- Our extensive experience in building GCCs from scratch.
Approach and Methodology
- Our consultants met with the client’s senior management to understand their goals, values, culture, processes and expectations and chart out a joint vision and milestones for the engagement.
Based on the detailed action plan, we set up a skilled team, recruited from both internal and external candidates, and prepared training manuals, process guides, quality checklists, etc., to kick off the engagement.
- We assigned job responsibilities and performance goals, conducting assessments and mentoring each team member.
- We created a team culture that mirrored the culture in the client’s global offices.
- We involved experienced in-house managers to guide the team in the delivery of live projects.
- We constantly engaged with the key client stakeholders.
Business Outcomes
- We successfully set up and managed a highly motivated and skilled team of 40 professionals for over a year before transferring it to the client.
- A robust foundation was established for the development of the client’s 6,000-strong Global Shared Services centre.
- It significantly reduced operating costs.
- The client had access to independent, unbiased, high-quality insights for successful delivery of advisory services to their end clients.
Access to independent, unbiased, high-quality insights for successful delivery of advisory services to the end clients.
